About us

We were here in the beginning and will be here for you 24 hours a day, seven days a week. Thanks for shopping with The Barbecue Store.

60 Day Guarantee Return Policy

If, for any reason, you are not delighted with any merchandise that you buy from The Barbecue Store, just return it in "as purchased" condition within 60 days. We will promptly exchange it or credit the purchase price (less shipping charges), whichever you prefer.

If for some reason an item does not meet your expectations, The Barbecue Store will exchange the product for an exact duplicate of the item (if in stock) or refund your items purchase price. Either way you chose, it is you, the customers choice of how you would like your satisfaction to be met....either product replacement or purchase price refund.

PLEASE NOTE:

Item must be returned in it's original packaging as shipped

Product CAN NOT be used

Customer must obtain a valid RMA before sending the return

If a refund or replacement is desired, we will issue a refund (minus our original shipping cost) or replacement of the product for an exact duplicate (if one is available). Whatever your choice, the items must be returned to our warehouse and it is the customers responsibility to pay the return shipping charges on the items being returned to us. If you are returning and item to us, please call us at 888-789-0650 or email Customer Service at [email protected], state your order number, the item you are returning, and the reason for the return, and Customer Service will email or give you a Return Authorization Form number to be include in your package [and marked on the outside with the same RMA number] when you mail your item(s) back to us.

** IMPORTANT ** We HIGHLY recommend putting a tracking number on your package to ensure that we receive your returned item(s) package. We are not responsible for lost return packages if a tracking number has not been placed on your return package.

Once the item(s) have been received back to our warehouse and has been processed as a returned item, we will issue a full purchase price refund to our customer in the manner in which the order was paid for (Credit back to Credit Card, refund back to Paypal.com account, etc.) We take pride in all of our products, customer service standards, and the satisfied customers that we have served now for over 10 years. We look forward to giving you a better level of service excellence than the big name websites. With our website now in it's 10th year of business on the internet , we have provided thousands of customers and businesses with superior products and customer service. We are going to be here for many more years to come and want you to be here with us! Customer Satisfaction, high quality products, and saving you as much money as possible on the items you purchase are the three top reasons why we continue to serve you, our very valued customers, as we ourselves would expect to be treated and served when ordering from companies on the internet.

More Questions? Contact us at [email protected]


Free Old Smokey Grill Sign up below for our monthly newsletter, discounts and possibly win a free Grill. We give a new grill away monthly.	Money Back Guarantee We offer expert help, new products are added weekly and we have great sales on great accessories	PayPal orders: We will only ship to the address of record. Sorry, no exceptions.	We Proudly Ship Ground on Most Items
Email address: First name: Last name: Subscribe Unsubscribe We need your first and last name to notify you! \| Information Protected \| Our Privacy Policy

Shopping Cart
Secure Checkout

About Us
Email Us
Return Policy
Shipping Information
Site Map

More About Us

For your complete enjoyment of the sport of outdoor cooking, we are also pleased to offer you information on the "how's" and "why's" of cooking in your own back yard.
When you have finished shopping, stop on by Barbecue'n On The Internet for all the latest information on cooking for friends and family or even the contest judges.

Have Fun!

BULKbbq.com